with: MIT Agelab
involvement: Service Design, UX Design
type: Academic, Collaborative
skills: User Interview, User Journey, Ideation, Mid-fidelity prototype
Bridging hospital discharge experiences for heart failure patients
What?
Be the continuum of care for HF patients as the end-to-end aggregator of services and tools that guides them on a path to a new normal.
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Phase 0
Introducing Patients to Path
A conversational interaction:
Experience a back and forth to avoid the clinical “form filling”, yet it maintains professionalism and concision.
Phase 0
Onboarding
Introducing Patients to Path
A conversational interaction:
Experience a back and forth to avoid the clinical “form filling”, yet it maintains professionalism and concision.
︎
Phase 1
Features that manage the diagnostic process, understand the health condition, and prepare for life changes.
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Phase 1
Diagnosis
Features that manage the diagnostic process, understand the health condition, and prepare for life changes.
The experience feels directional and intentional. They are on a path to getting back on track with health and normal life.
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Phase 2
Features that educate on health management, costs, and prepare for discharge.
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Phase 2
Pre-treatment
Features that educate on health management, costs, and prepare for discharge.
Informative, concise, but engaging and interactive. We can learn from game design in delivering educational information in a precise but non-intimidating way.
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Marketplace
One Stop Shop,
Customizable to the specific needs of each patient
One Stop Shop,
Customizable to the specific needs of each patient
︎
Phase 3
Introducing Patients to Path
Features that keep care provider team, patients, and caregivers on the same page.
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Phase 3
Treatment
Introducing Patients to Path
Features that keep care provider team, patients, and caregivers on the same page.
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Phase 4
Features that assist in regaining autonomy, emotional recovery, and connecting to community resources.
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Phase 4
In-patient Stay
Features that assist in regaining autonomy, emotional recovery, and connecting to community resources.
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Phase 5
Features that streamline coordination, patient education, and celebrates discharge.
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Phase 5
Discharge
Features that streamline coordination, patient education, and celebrates discharge.
Tailored package of goods and services that fulfill needs in emotional and physical health delivered straight to your home—welcoming you back.
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︎
Phase 6
Features that manage appointments, tracks and reinforce good habits for a healthy recovery.
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Phase 6
Monitor
Features that manage appointments, tracks and reinforce good habits for a healthy recovery.
